Receptionist

• Assists in phone and online booking and reservations;
• Manage phone calls and provide advice on approaching the clinic – book appointments;
• Registers arriving patients and assign to treatment rooms;
• Provides directions and assistance to patients to reach their examination room;
• Solves problems by proactively communicating with patients and colleagues;
• Performing cashier-related functions like posting charges to patient accounts;
• Understand the workflow, policy, payment process and service product of the clinic to advise patients about it when necessary;
• Understands pricing regulations and follows discount strategy;
• To arrange and update the clinic’s status, check whether the additional patients can be examined;
• Using proper telephone etiquette and discussing on phone with patients;
• Receives mail and handles them according to the process;
• Reads regularly information on the bulletin board, and other instructions;
• Participate in courses and meetings;
• Reports any unusual occurrences or requests to the manager or assistant manager;
• Knows and follows all safety and emergency procedures;
• Maintains the cleanliness and neatness of the front desk area.

Qualifications

• A colleague or University Degree is preferred;
• At least 1 to 2 years in Medical/Service/Recept

Skills

• Strong communication and people skills;
• Customer service orientation;
• Good organization and multi-tasking abilities;
• Problem–solving skills;
• Have the spirit of learning, working actively
• Capable of working overtime;
• Having the spirit of teamwork and flexibility

Language

• Good command of English or Japanese or Korean.

Computer

• Familiarity with office machines (e.g. printer, phone, computer,…);

• Competitive salary
• To be entitled to full benefits under the Labor Law, Social Insurance,...
• Get periodic health checks according to company policy
• Young, friendly, and professional working environment
• Being trained and developed professional skills, career
• To improve English skills, improve self-confidence

• Candidates interested in applicants please send CV (English/Vietnamese) via email: hr@careplusvn.com (Please specify a mail header: "Apply for ...... position"
  Contact information: (028) 7300 3223 - Ext: 8678 - Ms. Giang