Receptionist (D1, D7)

JOB DESCRIPTION:

• Assists in phone and online booking and reservations;

• Manage phone calls and provide advice on approaching the clinic – book appointments;

•  Registers arriving patients and assigns to treatment rooms;

• Provides directions and assistance to patients to reach their examination room;

• Solves problems by proactively communicating with patients and colleagues;

• Performing cashier related functions like posting charges to patient accounts;

• Understand the workflow, policy, payment process and service product of the clinic to advise patients about it when necessary;

• Understands pricing regulations and follows discount strategy,

• To arrange and update for the clinic’s status, check whether additional patient can be examined;

• Using proper telephone etiquette and discussing on phone with patients;

• Receives mail and handle them according to the process

• Reads regularly information on the bulletin board, and other instructions

• Participate in courses and meetings.

• Reports any unusual occurrences or requests to the manager or assistant manager;

• Knows and follows all safety and emergency procedures;

• Maintains the cleanliness and neatness of the front desk area

JOB REQUIREMENT:

• Colleague or University Degree is preferred;

• Strong communication and people skills;

• Customer service orientation;

• Good organization and multitasking abilities;

• Problem – solving skills;

• Have the spirit of learning, working actively

• Capable of working overtime;

• Having the spirit of teamwork and flexibility

• At least 1 to 2 years in Medical/Service/Recept

• Good command of English or Japanese or Korea

HOW TO APPLY:

Join Careplus today! Send your CV to hr@careplusvn.com and remember to give us your full name and phone number, we'll call you back within 02 weeks after reviewing your application!