Receptionist

• Assists in the phone and online booking and reservations;
• Manage phone calls and provide advice on approaching the clinic – book appointments;
• Registers arriving patients and assign them to treatment rooms;
• Provides directions and assistance to patients to reach their examination room;
• Solves problems by proactively communicating with patients and colleagues;
• Performing cashier related functions like posting charges to patient accounts;
• Understand the workflow, policy, payment process, and service product of the clinic to advise patients about it when necessary;
• Understands pricing regulations and follows discount strategy;
• To arrange and update the clinic’s status, check whether the additional patient can be examined; 
• Using proper telephone etiquette and discussing on phone with patients;
• Receives mail and handle them according to the process
• Reads regularly information on the bulletin board, and other instructions
• Participate in courses and meetings.
• Reports any unusual occurrences or requests to the manager or assistant manager;
• Knows and follows all safety and emergency procedures;
• Maintains the cleanliness and neatness of the front desk area.

Qualifications

• Colleague or University Degree is preferred;
• At least 1 to 2 years in Medical/Service/Recept

Skills

• Strong communication and people skills;
• Customer service orientation; 
• Good organization and multi-tasking abilities; 
• Problem – solving skills;
• Have the spirit of learning, working actively
• Capable of working overtime;
• Having the spirit of teamwork and flexibility

Language

• Good command of English or Japanese or Korean.

Computer 

• Familiarity with office machines (e.g. printer, phone, computer,…);

• Basic salary + target incentive
• Very attractive outpatient healthcare benefits
• Professional, dynamic working environment

• Please send your full application (CV with photo + cover letter) via hr@careplusvn.com
• Applications shall be sent in English only – Applications without cover letter or CV in Vietnamese only will not be considered.