Medical Secretary Executive

1. Scheduling Appointments and Managing Calendars 

• Arrange and schedule appointments for patients, doctors, and other healthcare professionals;
• Maintain and update calendars, ensuring efficient allocation of time and resources;

2. Managing Patient Records 

• Organize and maintain accurate patient records, including medical histories, test results, and treatment plans;

• Ensure that patient information is kept confidential and in compliance with relevant privacy laws and regulations;

3. Handling Correspondence and Communication 

• Manage communication between patients, doctors, and other staff;

• Handle incoming and outgoing emails, phone calls related to patient appointments, inquiries, and follow-ups;

• Call or text to follow up with customers after appointments, provide basic consultation, and relay information to doctors if needed;

4. Billing and Financial Duties 

• Generate and process medical bills, invoices, and insurance claims;
• Assist patients with understanding billing procedures and resolving any billing-related issues;

5. Interacting with Patients 

• Greet and assist patients, providing them with necessary information and ensuring their comfort and satisfaction;
• Answer patient inquiries and direct them to the appropriate healthcare professionals;

6. Collaborating with Healthcare Team 

Coordinate with doctors, nurses, and other staff to ensure seamless patient care and efficient workflow;

7. Multi-Tasking and Prioritizing 

Prioritize tasks effectively and handle multiple responsibilities simultaneously to ensure efficient office operations.

• At least 2 years experience/track records in Sales – ideally within Service, Insurance or HealthCare Industry.
• Strong communication skills;
• Well organization and multi-tasking abilities;
• Problem solving skills;
• Have the spirit of learning, working actively
• Capable of working overtime
• Good command of English.
• Good use of office equipment (such as computers, printers, desk phones, other work support software...);

• Yearly bonus based on business efficiency
• Get periodic health checks according to company policy
• Performance review once a year
• Discount promotion for staff and relatives up to 60%
• Young, friendly and professional working environment
• Being trained and developed professional skills, career
• Exciting company events: Embark on summer trips, annual parties, team-building activities, and so much more fun are waiting for you.!

📩 Interested candidates are invited to send their CV (in English or Vietnamese) to the following email address: recruitment@careplusvn.com

📧 Email subject format: Appply for [Position]_Full name

📞 For further information, please contact HR Department:
(028) 7300 4059 – Ext: 6644