Duties and responsibilities of the cashier will include greeting customers when entering or leaving our establishment, maintaining a clean and tidy checkout area and tracking reports of payments, cash and insurance transactions.
Related to Cashier work
- Performing cashier-related functions like posting charges to patient accounts;
- Understanding the workflow, products of the clinic inside out and advising patients about it when necessary;
- Understanding pricing regulations and following promotional/discounting strategies;
- Daily, weekly, monthly, quarterly, and yearly reporting (sales revenue, customer receivables reconciliation, bank transactions, etc…) to Line Manager/BOD or anytime when requested;
- Solving problems by proactively communicating with patients and colleagues
- Thoroughly understanding and follow payment and cash handling policies and procedures;
- Receiving phone calls from patients politely and thoughtfully;
- Support/assist the Front Desk team in handling clients/incoming phone calls when necessary (busy days of operation, corporate Health Check..);
- Using proper mail, phone, and message handling procedures;
- Reading, understanding, and following all company’s announcements and Standard Operating Procedure (SOPs);
- Participate in courses and meetings when necessary
- Reporting any unusual occurrences or requests to the line manager;
- Maintaining clean and tidy checkout areas;
- Keeping reports of transactions;
- Bag, box or wrap packages if required;
- Always pleasantly dealing with customers to ensure full satisfaction
Related to Insurance handling
- Understanding the Insurance and direct billing services and knowing clearly all signed terms;
- Knowing all products inside out and recognizing the cards, know the package contents;
- Be able to inform the clients about the details of medical fee and procedures;
- Contacting insurance claim centers for confirmation for direct billing cases and handling rigidly follow-up;
- Explain the patient's covered benefits and handle patient complaints if applicable;
- Save & check all claim documents before sending them to the Insurance company for daily reimbursement;
- Coordinating with other departments (reception, medical staff, medical documents and accountant for debt balance) for job supporting;
- Following up on cases & updating Insurance Manager or Front Desk or Accounting Dept on cases;
- Updating insurance-related information from Insurance Manager;
- Other tasks as assigned by the line manager or BOD;