Perform day to day operational activities in call center/customer service
Answer incoming calls/emails from customers to handle medical appointments requests
Answer incoming calls/emails from customers to provide information about our medical products, services and fees
Answer all customer's inquiries and questions via any communication media/channel such as:
Phone
Email
Facebook
Chat
Any other as needed
Always ensure highest communication & customer service quality when dealing with the client
Give excellent service & recommendations
Always answer to inquiries & solve problems on a timely manner and in general without delays
Handle customer complaints and follow-up + reporting to Supervisor and Insurance/CS Manager
Troubleshoot problems if any
Smoothly liaise with clinics’ Front Office Desk teams (Front Office Managers, Receptionists, Cashiers and Insurance handlers etc..) in order to coordinate/answer accurately and timely to customers inquiries
Sense of initiative for innovative solutions and ideas to enhance team productivities
Understand deeply the workflow, all products and services of the clinic and advise customers about it when necessary
Job Requirements
Experience in Medical or HealthCare Industry is ideal
Minimum 1-year experience in Customer Service and Call Center
Excellent Customer Service
Good communication and problem-solving skills, Customer satisfaction-oriented
Good Sales skills
Computer literate, familiar with online booking, social media, or mobile apps
Minimum typing skills: 50 words per minute
Proficient in English
Important: YOU MUST BE A TEAM PLAYER
College Degree or above
Benefits
Attractive Salary
Healthcare insurance following the company policy
Professional working environment
Contact Info
Please send your full application (CV with photo + cover letter) via hr@careplusvn.com
Applications shall be sent in English only – Applications without cover letter or CV in Vietnamese only will not be considered.