1. Scheduling Appointments and Managing Calendars
- Arrange and schedule appointments for patients, doctors, and other healthcare professionals;
- Maintain and update calendars, ensuring efficient allocation of time and resources;
2. Managing Patient Records
- Organize and maintain accurate patient records, including medical histories, test results, and treatment plans;
- Ensure that patient information is kept confidential and in compliance with relevant privacy laws and regulations;
3. Handling Correspondence and Communication
- Manage communication between patients, doctors, and other staff;
- Handle incoming and outgoing emails, phone calls related to patient appointments, inquiries, and follow-ups;
- Call or text to follow up with customers after appointments, provide basic consultation, and relay information to doctors if needed;
4. Billing and Financial Duties
- Generate and process medical bills, invoices, and insurance claims;
- Assist patients with understanding billing procedures and resolving any billing-related issues;
5. Interacting with Patients
- Greet and assist patients, providing them with necessary information and ensuring their comfort and satisfaction;
- Answer patient inquiries and direct them to the appropriate healthcare professionals;
6. Collaborating with Healthcare Team
Coordinate with doctors, nurses, and other staff to ensure seamless patient care and efficient workflow;
7. Multi-Tasking and Prioritizing
Prioritize tasks effectively and handle multiple responsibilities simultaneously to ensure efficient office operations.