Customer Service (Call Center)

• Learn, capture customer needs, and successfully consult Careplus products and services through reception channels: Hotline/Facebook/Website/Zalo….
• Handling customer complaints related to Careplus products and services
• Caring, supporting customers & contributing to improving service quality at the Clinic
• Mastering the operation process, understanding Careplus products and services
• Understand the marketing programs, examination packages, and affiliate programs with banks, and insurance companies...
• Learn, consult, capture & book appointments for Customers including Corporate & Retail customers
• Coordinate with FO in taking care, answering questions, supporting and improving customer satisfaction.
• Perform some other tasks as assigned by CS Leader

• College Degree or above.
• Experience in the Medical or HealthCare Industry is ideal.
• Minimum 1-year experience in Customer Service and Call Center.
• Excellent Customer Service.
• Good communication and problem-solving skills, Customer satisfaction oriented.
• Good communication in English (MUST)
• Have knowledge in Sales skills.

• Yearly bonus base on business efficiency
• Get periodic health checks according to company policy
• Performance review once a year
• Discount promotion for staff and relatives up to 60%
• Young, friendly and professional working environment
• Being trained and developed professional skills, career
• Exciting company events: Embark on summer trips, annual parties, team-building activities, and so much more fun are waiting for you.!

📩 Interested candidates are invited to send their CV (in English or Vietnamese) to the following email address: recruitment@careplusvn.com

📧 Email subject format: Appply for [Position]_Full name

📞 For further information, please contact HR Department:
(028) 7300 4059 – Ext: 6644