Teleconsultant for Covid-19 children quarantined at home

To continue taking care of the physical and mental health of children especially during this pandemic. CarePlus deploys E-health Service – Consultation Service For Children In Isolation (<15’)

1. When will children are allowed health monitoring at home if having Covid-19

Case with NO SYMPTOMS, NO RISK FACTORS (underlying disease, obesity) quarantined at home for 14 days.

Being treated at HEALTH FACILITY, NO SYMPTOMS, eligible to be discharged on day 7, continue to be monitored at home for 14 days.

People who interact closely with positive cases or live in high-risk area

2. Teleconsultant for Covid-19 children quarantined at home Service

The teleconsultant with doctor happens within 15 minutes via video call

Services

• Suggestions on the arrangement of living areas if quarantined at home
• Advice on personal hygiene and disinfection of utensils
• Advice on how to use SpO2 machine, electronic thermometer, how to count breathing
• Counseling on the use of drugs to treat chronic diseases (if any)
• Advice on the use of non-prescription drugs: antipyretic drugs, vitamins
• Advice on danger warning signs
• Nutrition counseling, rehydration - electrolytes
• Exercise and fitness consulting
• Advice on how to avoid infecting family members
• Answer other questions (consultation, reassurance)

3. Method & Process

Format: Customers can make Calls or Video Calls via ZALO or ZOOM (customers choose the most suitable form)

Consultation time: Parents choose a suitable time from 8:00 to 20:00, Monday to Saturday

Registration process:

• Step 1: Please download CarePlus Vietnam app: Link IOS / Android:

• Step 2: Customers should follow the easy instructions to create an account and schedule a quick appointment with the "Telemedicine."

• Step 3: The CarePlus customer care team will accept customer appointments and make arrangements to contact a doctor.

Note:In case of a tight schedule, CarePlus will suggest a new appointment or change the doctor according to the customer's approval.

• Step 4: Customers can make secure online payments through multiple payment gateway integrations like cards,net banking...

• Step 5: Customer start the video call with doctor on the app

• Step 6: The customer receives the medical record and, if applicable, the prescription after the call is finished in the "Health Records" section.