Handle cashier operations, including posting charges, cash handling, and transaction records in compliance with company policies.
Understand clinic services, pricing, promotions, and advise patients when needed.
Prepare periodic reports on sales revenue, receivables reconciliation, and bank transactions.
Communicate proactively with patients and internal teams to resolve issues and ensure smooth operations.
Receive and handle patient calls and messages professionally; support Front Desk during peak operations.
Maintain clean checkout areas and report any unusual cases to line manager.
Insurance Handling
Manage insurance and direct billing processes in accordance with signed agreements and policies.
Verify insurance cards, packages, coverage, and explain medical fees, procedures, and benefits to patients.
Coordinate with insurance claim centers for confirmation and follow-up on direct billing cases.
Prepare, review, and submit insurance claim documents for reimbursement.
Coordinate with internal departments (Front Desk, Medical, Accounting) to track and update case status.
Update insurance-related information and report cases to relevant stakeholders.
Job Requirements
At least College degree in Cashier/Insurance;
Experience in Cashier at Clinic/Hospital;
Customer satisfaction-oriented;
Meticulously, computational and sales skills;
English fluency is an advantage
Proficient in Microsoft office knowledge and familiarity with electronic equipment (e.g. cash register, card payment terminals);
Good at Excel
Benefits
Yearly bonus base on business efficiency
Get periodic health checks according to company policy
Performance review once a year
Discount promotion for staff and relatives up to 60%
Young, friendly and professional working environment
Being trained and developed professional skills, career
Exciting company events: Embark on summer trips, annual parties, team-building activities, and so much more fun are waiting for you.!
Contact Info
Candidates interested in applicants please send CV (English/Vietnamese) via email: recruitment@careplusvn.com (Please specify a mail header: "Apply for ...... position"