Organize workflows and ensure sufficient staff to complete tasks;
Ensure staff receive necessary training relevant to provide excellent Customer Service;
Organize rosters to ensure staff coverage on daily basis;
Set staff Key Performance Indicators and measure on monthly basis;
Regular meet with staff to discuss performance and improvements;
Coordinate with HC Team & provide planning for the Corporate Health check ;
Ensure staff and operational discipline;
Work with HR to recruit part-time/seasonal staff for peak periods or on-site corporate health checks.
2. Operations Work Flow & Facility Management.
Manage proper patient flow to avoid congestion in system and/or during Corporate Health Checks;
Ensure proper documentation completed at every station on completion of patient visit;
Ensure all patient information collected for each patient to produce a medical report at the end of cycle;
Ensure accuracy of information in each file;
Organize work flow to minimize waiting time;
Ensure all work stations are manned on time every time;
Ensure patients are aware of work flow when they enter clinic;
Learn from other international business and employ best practices where appropriate;
Accommodate client requests whenever possible;
Arrange for sample collections to be done prior to clients visiting Clinic;
Ensure equipment in good working order at all times;
Notify management of equipment needs or issues in timely manner;
Ensure excellent house-keeping at all time;
Ensure that the facility and equipment are clean and well maintained by cleaning, security and maintenance teams;
Ensure that the load of the clinic is managed well and facilitate the planning so that the clinic is always working at capacity.
3. Communication & Customer Service.
Maintain good communication with patients who visit Clinic and corporate clients;
Inform management of problems or issues that need their attention on a regular basis;
Inform clients of any changes in schedule or processes;
Ensure to maintain strict confidentiality with clients’ and company’s medical information;
Lead the weekly clinic operation meetings with all key staff to ensure we deal with potential issues in a timely manner;
Ensure good client communication at all times;
Deal with complaints as and when they arise and resolve problems;
Liaise with all departments within CityClinic necessary to complete the services offered by the Clinic;
Develop key relationships with Head Nurses, Lab Managers, Med Dir, Doctors, Clinic Coordinator in TB, Admin/Purchasing Manager and any other key management positions;
Develop sound relationships with staff at the Clinic and work closely with Clinic sales persons and Marketing Dept.
4. Overall financial performance of the Clinic
Ensure monthly retail, upsell, cross-sell sales targets are achieved;
Coordinate with corporate sales team to achieve corporate sales targets;
Process all documentation necessary for completion of delivery of services and their appropriate billing;
Ensure good retention of existing clients and adding new clients annually;
Develop business and adapt to changing client needs.
5. Leadership
Provide leadership for team at the Clinic;
Demonstrate good management skills and decision making in daily business;
Ensure Clinic team integrates with CityClinic as a whole.
Yêu cầu
A tertiary qualification in HealthCare/Hospitality or Business Management or any related background + extensive knowledge of and experience within Sales in the service industry, ideally healthcare services industry;
Strong taste for challenges – strong ability to work under pressure;
Strong leadership & interpersonal skills;
Customer Service oriented;
At least 5 year experience in a Supervisor/Management role;
Demonstrated commitment to Customer Service, Sales, Health & Safety;
Comprehensive knowledge to the local laws and regulations (Labor law, Health and Safety regulations etc..);
Proficiency in English.
Quyền lợi
Attractive salary
Healthcare according to company policy
Exciting working environment
Liên hệ
Please send your full application (CV with photo + cover letter) to email hr@careplusvn.com
Applications shall be sent in English only – Applications without cover letter or CV in Vietnamese only will not be considered.