Telesales Manager

1.Team Leadership & Management
Recruit, train, manage, and evaluate the performance of the telesales team.
Assign tasks, supervise daily operations, and monitor KPIs to ensure team and individual targets achive targets.

2. Sales Strategy & Campaigns
Analyze and expand the customer data source; develop appropriate customer care strategies.
Create and adjust telesales scripts tailored to different customer segments and campaigns (new products, promotions, reactivation).
Collaborate with Marketing to optimize conversion rates and grow the customer base.

3.Performance Monitoring & Reporting
Ensure sales and business targets are achieved according to plan.
Monitor, analyze, and report on sales results, conversion rates, and customer behaviors.
Propose process improvements to enhance work efficiency and sales productivity.

4.Data Analysis & Process Optimization
Analyze call effectiveness, customer feedback, and market trends to optimize operations.
Develop performance metrics such as CSAT, NPS, and conversion rates.

5. Communication & Conflict Resolution
Ensure effective communication within the team and with customers.
Handle complaints, conflicts, and negative feedback promptly and professionally.

6. Tools & Technology Proficiency
Proficient in using CRM systems and telesales support tools (auto-dialer, email/SMS automation).
Optimize workflows from customer management to closing sales.

• Bachelor's degree or higher in Business Administration, Sales, Marketing, or related fields.
• Minimum 3 years of experience in managing a Telesales team.
• Background in healthcare,  insurance, education, or service industries is highly preferred.
• Long-term commitment and career interest in sales and customer service in the healthcare sector.
• Good command of English
• Result-Oriented Thinking
• Customer-Centric Mindset
• Leadership
• Ownership & Accountability
• Excellent communication, persuasion, and telesales closing skills.
• Strong coaching and team leadership abilities.
• Proficient in Excel and CRM tools.
• Analytical skills for performance tracking and improvement.
• Healthcare, clinic or service industry experience is an advantage.

• Yearly bonus based on business efficiency
• Get periodic health checks according to company policy
• Performance review once a year
• Discount promotion for staff and relatives up to 60%
• Young, friendly and professional working environment
• Being trained and developed professional skills, career
• Exciting company events: Embark on summer trips, annual parties, team-building activities, and so much more fun are waiting for you.!

📩 Interested candidates are invited to send their CV (in English or Vietnamese) to the following email address: recruitment@careplusvn.com

📧 Email subject format: Appply for [Position]_Full name

📞 For further information, please contact HR Department:
(028) 7300 4059 – Ext: 6644