Job type
Place of work
Tan Phu Clinic
Expires on
9/30/2026
1. Clinic Operations & Workforce Management
Manage the day-to-day operations of the clinic to ensure safe, efficient, and high-quality service delivery.
Participate in setting up and launching new clinics, including team building and establishing operational processes aligned with the family clinic model.
Organize, assign, and coordinate daily tasks across clinic functions to ensure adequate staffing and smooth operations.
Develop workforce plans based on patient volume, service demand, and clinic operating needs.
Prepare and manage staff schedules to ensure adequate coverage throughout clinic operating hours.
Work closely with HR on recruitment, onboarding, and training of clinic employees.
Develop training plans and ensure employees receive the necessary knowledge and skills to deliver professional customer service.
Establish performance indicators and KPIs for clinic employees and conduct regular monthly performance reviews.
Identify performance gaps and implement appropriate improvement plans when required.
Ensure employees comply with clinic policies, regulations, service standards, and operational procedures.
2. Workflow & Facility Management
Manage the customer journey from appointment booking, registration, consultation, payment, and follow-up care.
Organize and optimize patient flow to minimize congestion and waiting time.
Ensure patients receive clear and timely guidance throughout the clinic visit.
Ensure all required documents, forms, and information are completed accurately throughout the service process.
Ensure patient information is accurately and completely updated in the system.
Coordinate closely with the medical team to ensure a smooth and seamless patient experience.
Manage and coordinate home healthcare services, including service requests, staff allocation, scheduling, and service follow-up.
Ensure all required staff, medication, medical supplies, equipment, and other resources are properly prepared before home care services are delivered.
Coordinate resources between clinic-based services and home care services to ensure efficient service delivery.
Identify operational gaps and bottlenecks and proactively propose process improvement solutions.
Benchmark and apply appropriate best practices from leading family clinic and home healthcare models.
Ensure all working areas, equipment, and facilities are clean, safe, and in good working condition.
Coordinate with cleaning, security, maintenance, and administration teams to maintain facility standards.
Report equipment maintenance, repair, replacement, or additional resource requirements to management in a timely manner.
Monitor patient volume and clinic capacity and proactively adjust staffing and resources to optimize operational efficiency.
3. Customer Care & Patient Experience
Ensure patients receive professional, friendly, and consistent service throughout their entire healthcare journey.
Maintain high standards of communication and customer service at every point of interaction.
Proactively guide and support patients throughout registration, consultation, payment, and other clinic services.
Communicate timely updates to patients regarding changes to appointments, doctors, services, or procedures.
Receive, handle, and resolve customer feedback, inquiries, and complaints professionally and promptly.
Monitor service issues and proactively develop solutions to improve patient experience.
Build long-term relationships with individual patients and families, particularly those requiring regular and ongoing healthcare services.
Work closely with Sales, Marketing, and relevant departments to implement customer care and retention initiatives.
Ensure strict confidentiality of all patient personal and medical information.
Lead regular clinic operational meetings with key team members to review performance, address issues, and continuously improve service quality.
4. Business Performance & Service Development
Ensure the clinic achieves assigned revenue and operational performance targets.
Monitor key indicators including revenue, patient volume, patient retention, repeat visits, and additional service utilization.
Work closely with Sales and Marketing teams to acquire new patients and increase service utilization among existing patients.
Identify changing healthcare needs of patients and recommend appropriate services aligned with the family clinic model.
Support the development and enhancement of home healthcare services to meet patients' ongoing and at-home care needs.
Monitor the performance of individual service lines and recommend initiatives to improve revenue, service quality, and operational efficiency.
Ensure all required documentation, billing records, and payment procedures are completed accurately and in accordance with company policies.
Build long-term patient relationships and promote a proactive, continuous, and comprehensive healthcare model for individuals and families.
5. Cross-functional Coordination
Work closely with doctors, nurses, laboratory, pharmacy, home care, and other relevant teams to ensure smooth clinic operations.
Build effective working relationships with doctors, nursing leaders, clinic coordinators, and other key stakeholders across the organization.
Partner with HR on recruitment, training, performance evaluation, and employee development.
Coordinate with Finance, Procurement, Administration, IT, and other support functions to ensure effective clinic operations.
Act as a key coordination point between departments to ensure patients receive a seamless, consistent, and efficient service experience.
6. Leadership & Team Development
Provide leadership, coaching, and guidance to the clinic team.
Build a professional, positive, and patient-centered working environment.
Assign responsibilities, monitor team performance, and ensure employees fulfill their duties effectively.
Coach and train employees on customer service, operational procedures, patient experience, and problem-solving.
Proactively identify and address issues related to staffing, performance, and service quality.
Demonstrate strong decision-making and problem-solving skills in daily clinic operations.
Ensure the entire team consistently follows clinic procedures, service standards, and organizational direction.
Foster a patient- and family-centered culture, with patient safety, satisfaction, and experience as the top priorities.
📩 Interested candidates are invited to send their CV (in English or Vietnamese) to the following email address: recruitment@careplusvn.com
📧 Email subject format: Appply for [Position]_Full name
📞 For further information, please contact HR Department:
(028) 7300 4059 – Ext: 6644